How Customer Feedback Helps Us Provide the Ideal Moving Experience

At Firefighting’s Finest Moving and Storage, we take pride in our moving process and customer service. Our teams of off-duty firefighters and professional movers strive to provide the highest quality experience for our customers.

By providing full-service moving, packing, and storage for our customers, we lift the stress off of their shoulders. Meeting or exceeding state requirements, we go the extra mile to ensure your belongings are kept safe throughout your move. We thrive on taking customer feedback and using it to improve our business.

Check out the video below to see the lengths we go for our customers:

The Perks of Hiring a Full-Service Moving, Packing, and Storage Company

At Firefighting’s Finest, we not only move you into your home, we can also move your entire corporate office. We are a versatile staff, trained and prepared to assist you in your move from small or large buildings.

In addition to our moving services, we also provide packing and storage. We strive to take advantage of any opportunity to remove stress and make your move flow as smoothly as possible.

Allowing us to pack your items not only takes a significant workload off your hands during an already stressful time, it also helps ensure  your items stay safe in the move.  We’ll pack your items with the proper care and materials to ensure they won’t break in their boxes.

Utilizing our storage features can make Firefighting’s Finest your one-stop-shop for the entire moving process. However, there are many other perks that come with storing your items with us. We provide pallet storage, rack storage, oversized item storage, document management, and cold storage so that we can fulfill any and all of your storage needs. We provide services for long- or short-term storage needs with month-to-month billing.

Additionally, our storage facility as a whole is equipped with modern security features, but our warehouse staff also has 24/7 access. When you store your items with us, they can be inspected and pad-wrapped with stretch film, so that they remain protected in the facility and as they are moved out.

From packing your items to storing them before a move (short- and long-term), we can help you in every step of the moving process.

The Perks of Hiring a Full-Service Moving, Packing, and Storage Company

How We Protect Your Belongings and Maintain Your Trust

No need to worry about damages to your precious belongings during a move. We are fully licensed and insured, and we take the safety of your items seriously.

With our top of the line moving equipment and gear, even the most delicate objects can be protected — so there is no need to worry about a special family heirloom or fragile piece of furniture going unprotected during the moving process.

Some of the gear that are used to protect your items include:

  • Plastic wrap
  • Large furniture pads
  • Floor runners

To ensure your floors and walls remain undamaged as large furniture is moved in and out of the home, floor runners can be placed throughout the home to provide additional protection. Furniture pads can also be used for large pieces of furniture to not only keep them scratch-free while packing and unpacking, but also to keep them from getting damaged during the move and moving around while they are in the moving truck.

The Importance Recognition in Our Industry

As a Better Business Bureau accredited company, we believe in the importance of being a part of organizations in our industry  full of thought-leaders and educational experiences for our team. That is why we are proud to be a part of prestigious organizations like the The American Moving and Storage Association.

The American Moving and Storage Association administers certification programs for moving companies. Our partnership with the AMSA provides us with:

  • Professional training
  • Government representation
  • Industry reporting
  • Arbitration services for loss or damage claims
  • Safety guidance
  • Government rate filing
  • Professional conferences
  • Annual safety and quality awards

Our involvement and recognition in industry organizations help us ensure that we have the best possible education and resources for our staff, so we can provide our customers with the best possible care.

How We Take Our Customer Feedback and Put It in Practice

We take our customer feedback seriously at Firefighting’s Finest. We rely heavily on customer reviews on websites like Google or Yelp to help us improve upon the ways that we treat our customers. Our goal is for our customers to have good experiences moving with us, and we take all feedback into consideration when it is presented to us.

We take great efforts to engage with those who review our business, even if we are receiving negative feedback. Yelp gives us the opportunity to engage with and solve issues for our customers – so all feedback is valuable to us. For more information, view our Yelp profiles for Houston, Dallas, Austin, and Fort Worth.

We take pride in the efforts we take to ensure that your moving experience is positive and goes as smoothly as possible. For more information about choosing us as your mover, contact us today for an estimate.